How we
operate.
Clear expectations lead to successful projects. Here's exactly how we work, what we commit to, and what we need from you to deliver exceptional results.
What we guarantee.
These aren't aspirations—they're commitments we make to every client, on every project. This is how we've maintained a 98% client retention rate.
Fixed-Scope, Clear Deliverables
Every project begins with a detailed scope document that outlines exactly what will be delivered, when, and at what cost. No surprises, no scope creep without explicit agreement. You'll know exactly what you're getting before we write a single line of code.
Milestone-Based Payments
We structure payments around project milestones, not arbitrary timelines. You pay as value is delivered. This keeps us accountable and ensures you're never paying for work that hasn't been completed to your satisfaction.
Direct Team Access
You'll work directly with the engineers building your product—not account managers or intermediaries. This means faster decisions, clearer communication, and a team that truly understands your vision and goals.
Bi-Weekly Demos
Every two weeks, you'll see working software. Not mockups, not presentations—actual, functional code. This keeps everyone aligned, allows for early course corrections, and ensures the final product matches your expectations.
From idea to launch.
Every project follows a structured methodology that's been refined over dozens of successful engagements. Here's what each phase looks like.
Discovery & Planning
1-2 weeksActivities
- Stakeholder interviews and requirements gathering
- Technical architecture planning
- User journey mapping
- Scope document and estimate creation
- Project timeline and milestone definition
Deliverables
Detailed project specification, technical architecture document, and fixed-price quote
Design & Prototyping
1-3 weeksActivities
- UI/UX design based on requirements
- Interactive prototypes for key flows
- Design system and component library
- Client review and iteration cycles
- Final design approval
Deliverables
Approved designs, clickable prototype, and design assets
Development
VariableActivities
- Agile sprints with bi-weekly demos
- Continuous integration and testing
- Regular progress updates and standups
- Staging environment for client review
- Code reviews and quality assurance
Deliverables
Working software deployed to staging, with each sprint producing shippable increments
Launch & Handoff
1-2 weeksActivities
- Production deployment and configuration
- Performance optimization
- Security audit and hardening
- Documentation and knowledge transfer
- Team training if required
Deliverables
Live production system, complete documentation, and trained team
Ongoing Support
OngoingActivities
- Bug fixes and maintenance
- Performance monitoring
- Feature enhancements
- Technology updates
- Priority support response
Deliverables
Maintained, secure, and evolving product
Always in the loop.
Clear, consistent communication is the foundation of successful projects. Here's how we stay connected throughout the engagement.
Slack
Same business dayDay-to-day communication, quick questions, and updates
Formal communications, approvals, and documentation
Video Calls
Scheduled in advanceSprint demos, planning sessions, and complex discussions
Project Dashboard
Always availableReal-time progress tracking, task status, and reporting
Built to last.
Every line of code we write meets rigorous quality standards. Here's what that means in practice.
What we need from you.
Great projects are partnerships. Here's what we need from you to deliver the best possible results.
Timely Feedback
Prompt responses to questions and review requests keep the project moving. Delayed feedback can impact timelines.
Single Point of Contact
Designate one person with decision-making authority to streamline approvals and prevent conflicting direction.
Access & Resources
Provide necessary access to systems, accounts, and stakeholders when needed for integrations or research.
Scope Decisions
Changes to scope are welcome but require formal change requests. This protects both parties and maintains timeline clarity.
Confidentiality & IP Protection
Your ideas and code are yours. We sign comprehensive NDAs before any project discussion and all intellectual property created during the engagement belongs to you upon final payment. We never reuse client code or share project details without explicit permission.
Our team undergoes security training, and we implement industry-standard security practices including encrypted communications, secure development environments, and strict access controls.
Ready to work together?
Now that you know how we operate, let's discuss your project.